Privacy Policy

WH Equine Group Lts t/a West House Trailers; (referred to as “we”, “us”, “our”), understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

This privacy and cookie policy will help you understand how we process any and all data collected by us in relation to your use of our website, and what choices you have.

About
Our website www.westhousetrailers.co.uk is owned and operated by WH Equine Group Ltd Registration number: 11738546. Registered address: West House, Mill Lane, Bishopton TS21 1LL.  Our data protection officer is David Leak who can be contacted at westhousetrailers@gmail.com

What information do we collect?
We collect information about you when you register with us or complete a form on our website. We also collect when you email us or contact us by telephone. Website usage information is collected using cookies. This website uses Google Analytics to track various metrics such as user and website visits. The maximum time this data is held is one year and managed by Google. Please read their privacy policy here.

 

If you choose to make a purchase from us using a loan we will share your information with our lending partner Buyline Ltd. We only do this with your consent. For information about how Buyline process your information please visit Privacy - Buyline

How will we use the information about you?
We will use this information to provide the products or services requested, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you. We will not share your information for marketing purposes with companies outside of our organisation.

Marketing
With your permission we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone and by direct mail. You may opt out at any time. If you no longer wish to be contacted for marketing purposes, please email westhousetrailers@gmail.com. You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.

How and where do we store your data?
We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfill our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored include firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at westhousetrailers.co.uk . We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can choose the option not to allow this website to place cookies on your computer and can also remove cookies from your browser. However, if you do, some features on our website may not function as a result. You can find out more information about cookies and how to remove cookies by visiting How Google uses cookies and Managing cookies in your browser

Other websites
Our website  may contain links to other websites. This privacy policy only applies to this website. So, if you follow a link to other websites you should read their privacy policy.

Changes to our privacy policy
We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 1/12/2023.

Contact
If you have any queries concerning this Privacy Policy, your personal information or any questions on our use of the information, please email us at westhousetrailers@gmail.com or write to us at: West House Trailers, Mill Lane , Bishopton, TS21 1LL or call 07765 401045